LOCATION: Gettysburg, PA JOBS - General Dynamics Information Technology

Help Desk Manager Gettysburg, PA

d end-users. Ensuring operational tasks are completed (log reviews, backups, ticket reviews, checklists, etc.). Ensuring escalated service requests are handled in a timely manner. Coordinating projects across technical teams. Coordinating systems upgrades and software deployments. Ensuring patches are installed and verified on all systems in accordance with the SLAs. Provide end-user communicationRead More