ets on up to 4 separate ticketing systems. * Troubleshoot assigned tickets using Standard Operating Procedures (SOP’s). * Provide administrative support as required such as granting/revoking network access and file permissions; performing file/directory restorations; installation of desktop software; VoIP pin resets. * Provide administrative support to user account creation and maintenance to inclRead More

pherals like printers, scanners, drives, monitors and video teleconferencing hardware). 3. Provides software and system troubleshooting and support. 4. Provides technical support and training to end-users. 5. Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities. 6. Maintains current knowledge of relevant technology as assignedRead More

l support and training to end-users. 5. Administers network security. 6. Backs up file server data/disks. 7. Provides complex server maintenance. 8. Sets up new users and deletes old users from the network. 9. Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities. 10. Maintains current knowledge of relevant technology as assiRead More