assigning, updating and closing tickets on up to 4 separate ticketing systems. * Troubleshoot assigned tickets using Standard Operating Procedures (SOP’s). * Provide administrative support as required such as granting/revoking network access and file permissions; performing file/directory restorations; installation of desktop software; VoIP pin resets. * Provide administrative support to user accRead More

s applications software and related hardware (such as desktops, servers, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware). * Provides software and system troubleshooting and support. * Provides technical support and training to end-users. * Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory rRead More

l support and training to end-users. 5. Administers network security. 6. Backs up file server data/disks. 7. Provides complex server maintenance. 8. Sets up new users and deletes old users from the network. 9. Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities. 10. Maintains current knowledge of relevant technology as assiRead More