Systems Administrator

General Dynamics Information Technology     Cannon AFB , New Mexico 88101
JOB ID: 2016-16685 4/21/2017 6:26:41 AM




Job Description


Junior General System Administrator reports directly to the local Site Lead while receiving technical guidance and instruction from Data Center Senior Systems Engineer and Service Operations Manager. The ideal candidate is proactive on issues, determining trends and probes deeper into problems to fix root causes to prevent recurrence.

Functional Responsibility:

Remediates assigned Tier 1/2 incidents or service requests from the Incident Manager, performs daily physical and virtual server maintenance. Will also perform Remote Desktop Services Support Administration support to include managing performance and tuning Windows Terminal Server/Remote Desktop Services. May serve as touch labor at direction of IaaS Storage Administrator on daily backups, restores and data recovery from back-ups or storage.

Specific Responsibilities:

* Resolves escalated customer issues and manages escalations further to internal support.

* Performs data restorations for server, file system and or databases upon customer request
* Organizes regular audits of backup configurations to ensure quality of service
* Proactively looks to improve and add efficiency to current processes and exercise judgment in the decision-making process in order to provide customer service which meets or exceeds established Service Level agreements
* Provides training, troubleshooting, technical advice and direction to other members of the team
* Communicates in a clear and concise manner to include written form of emails, ticket comments, and verbally; as well as internally and on the phone with customers.


Education: Minimum of Associates Degree in Information Science, Computer Science or a related field. Additional experience beyond the minimum required experience may be substituted for education. Security Clearance: Must be TS/SCI eligible; Secret clearance initialCertification Required: Security+Certification Desired: MCSA Server 2012


Minimum 2 years experience:

* General system administration experience; server 2012 experience is preferred
* Technical proficiency including systems experience, strong troubleshooting and problem solving skills, and issue management in a multi-platform environment
* Knowledge of Microsoft IIS, Domains, Active Directory
* Familiarity with DNS
* Scripting experience automating administrative tasks, configuration of tasks, AD management, monitoring work flows and application management preferred
* Microsoft Operations Management Suite (OMS) preferred
* PowerShell experience is desired
* Resolving escalated customer issues and managing escalations further to resolution; use of remedy is preferred

* Citrix, Citrix Provisioning Services, Citrix Access Gateway, Wyse Devices, Wyse Device Manager (WDM) software, RemoteApp and McAfee products is desired


As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

Security:Top Secret/SCI

Location: Cannon AFB, NM - New Mexico