Audio/Visual Help Desk Technician

General Dynamics Information Technology     Clarksburg , West Virginia 26301
JOB ID: 2017-25006 6/26/2017 6:09:27 AM

   

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Job Description

Only applicants with a (TS) Top Secret Clearance need to apply.

This task includes continuing requirements for the engineering, integrating, deploying, and installing audio and video (A/V) display and A/V management systems for defined single- and multi-room areas as well as for single and multiple sites. Work to be accomplished includes designing conference and other meeting spaces, developing documentation to support life cycle activities related to such spaces, installing A/V systems, troubleshooting A/V systems and components, and performing other life cycle support activities in accordance with FBI standards. Requirements to perform the work in this task apply to both unclassified and classified processing environments up to and including the SCI level.

The contract will be responsible for but not limited to:

* Provide high level technical knowledge required for engineering, integrating, deploying, and installing A/V systems, including familiarity with foundation technologies, networking, server, operating systems, and terminology.
* Engineer A/V systems for spaces that meet standardized criteria and custom requirements for offices, conference rooms, and other mission-centered spaces.
* Schedule and coordinate with the government lead the procurement of the recommended hardware, software, and necessary resources to complete project tasks.
* Support the acquisition process for engineering requisitions.
* Perform technology assessments for candidate products and technologies.
* Interact with other vendors in a professional manner to support demonstrations, meetings, and other technical venues as requested to meet meeting or venue objectives.
* Coordinate and perform site surveys in support of new A/V system installations.
* Coordinate and perform on-site assessments of existing A/V systems to verify configurations, support documentation, available resources, and environment constraints.
* Deploy systems that comply with established FBI and other industry best practices.
* Install A/V systems and provide support for installing systems as required.
* Troubleshoot A/V systems and provide support for continuous operation of A/V systems as required.
* Recommend to the government specific remediation of any non-serviceable and non-repairable A/V systems within one business day of becoming aware of such systems.
* Remediate A/V systems as approved by the government.
* Provide technical management support to transition new products as standard and supported products.
* Provide engineering documentation support, consisting of technical review, editing, and formatting of technical work products. Work products typically use Microsoft product standards.
* Review, update, and manage information in standard repositories. Information repositories may include, but are not limited to, property management, standardproduct lists, and SharePoint lists.
* Provide information updates as requested to support government-managed data collections.
* Maintain and report on engineering accomplishments on a weekly basis.
* Administer engineering resource data to ensure currency and accuracy of the data in standard enterprise repositories such as BPMS and directories.
* Maintain clearances to regularly work in FBI SCIF facilities.
* Perform activities in this task as needed for the duration of the POP.

***Contract requires up to 20% CONUS Travel. ***

Education

Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Qualifications

* Minimum of 2 years of AV/VTC experience.
* Excellent knowledge of A/V equipment functions and usage.
* Excellent computer skills with knowledge of Mac & PC operating systems.
* Excellent skills in PowerPoint and Keynote programs.
* Excellent communication skills with an ability to give instructions about operating A/V equipment.
* Strong organizational skills and attention to detail.
* Ability to plan and manage work responsibilities under time constraints, without direct supervision.
* Experience working with installation/engineering team, travel will be required.

#DICE

#CB

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

Security:Top Secret

Location: Clarksburg, WV - West Virginia


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