Audio/Visual Help Desk Technician

General Dynamics Information Technology Clarksburg, West Virginia 26301
JOB ID: 2017-32982 11/21/2017 6:08:52 AM

   

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Job Description

***Only applicants with a Top Secret (TS) Clearance need apply.***

General Dynamics Information Technology (GDIT), a leading provider of systems engineering, integration, IT service operations and support solutions, is seeking talented professionals to deliver valuable services and solutions to our customers.

GDIT has a great team consisting of experienced and knowledgeable managers who lead and support the career development objectives of our employees. Our employees consider the company to be a solid partner in their career, with an abundance of opportunities for advancement.

We are seeking a Video Teleconference (VTC) Operator to support our Justice Programs team in Clarksburg, WV. In this position, you will work in the FBI’s Audio Visual Support Center (A/VSC) which supports all media operations at the FBI.

The A/VSC provides scheduling, facilitation and connectivity coordination in support of Bureau communication events. These events include teleconferences, VTC and Unified Communication (UC) meetings, and live and delayed streaming broadcasts. The A/VSC engineers and maintains Polycom infrastructure, Sonus VX900 gateway devices, and the Ectocryp Black solutions. VTC meetings currently use combinations of Cisco, Polycom, and Acano infrastructure. UC meetings currently use Microsoft Lync in conjunction with other audio, video, and Instant Messaging (IM) gateway systems. Streaming broadcasts currently use VBrick system technology. All meeting types may include both internal FBI and other government agency (OGA) participants and FBI-managed and OGA-managed sites. Meetings may also connect with or otherwise leverage other government infrastructure such as JWICS or SIPRNET.

In this position you will work with phone conference systems, VTC systems, UC interfaces with users and other agencies, streaming video, and digital signage technologies in both classified and unclassified environments. Responsibilities for the VTC Operator include, but are not limited to:

* Configuration updates
* Periodic system configuration audits
* System patching
* Performing prescribed maintenance
* Implementing approved change requests
* Coordinating system changes with user and other operations staff as required

The A/VSC provides timely and professional customer interaction, responsiveness to customer needs, concerted follow-through on all operations efforts, and management support to ensure systems are secured, maintained, optimally used, and fully valued. As a member of this team you will provide technical and practical knowledge required for scheduling and managing telephone meetings using phone conference systems that may be operated at FBI. This includes:

* Scheduling and managing VTC and UC meetings using VTC systems.
* Troubleshooting meeting problems, including issues capturing, recording, encoding, transmitting, or viewing streamed meetings.
* Troubleshooting meeting problems, including issues joining, conducting, or participating in phone conference meetings, VTC meetings, and/or UC meetings.
* Scheduling and managing streaming broadcast meetings using streaming systems.

Additional responsibilities include:

* Monitor meetings in progress.
* Support process improvement activities by recommending and documenting changes to existing processes or procedures.
* Ensure gateway connection problems with other agencies are promptly identified and resolved.
* Perform standard system integrity and connection tests to ensure availability of all systems.
* Provide standard performance and usage reports.
* Maintain inventory, support, and maintenance records.
* Participate in vendor demonstrations, meetings, and other technical venues.
* Prepare meeting recordings with closed captioning.
* Prepare meeting recordings for streaming or other publication by customizing the recording presentation formats or encoding standards.

Education

* Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
Qualifications

* Minimum of 2 years of IT experience.

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

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Security:Top Secret

Location: Clarksburg, WV - West Virginia


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