Help Desk Technician

General Dynamics Information Technology Shaw AFB, South Carolina 29152
JOB ID: 2017-33527 1/4/2018 5:07:50 AM




Job Description

Responsible for supporting all aspects of the of the USARCENT Help Desk operations located at Patton Hall.

* Must be able to communicate clearly and provide courteous customer service.
* Will receive trouble requests via walk-ups, calls, or through email and enter requests into a trouble ticket tracking system
* Must possess strong troubleshooting skills for Microsoft Operating systems and software
* Ability to support ARMY desktop and laptop system images
* Provide support and training to end users located in Patton Hall
* Must be able to configure, workstations, docking stations, printers, monitors, zero client hardware, VoIP/VoSIP telephones, Audio/Video controls, external CAC readers etc.
* Will perform duties as a Trusted Agent for issuing SIPRNET PKI Tokens
* Will provide technical managerial support for the USARCENT Defense Enterprise Provisioning Online (DEPO) enterprise email support for users NIPRNET and SIPRNET accounts.

1. Requires a High School Diploma or GED.

2. Associate's Degree preferred.

Certifications: Network + or A+ Required

Security+ and MCSA preferred


1-3 years of directly related experience supporting help desk operations.

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.


Location: Shaw AFB, SC - South Carolina