Sr Help Desk Technician - TS/SCI with Polygraph Required

General Dynamics Information Technology Aurora, Colorado 80010
JOB ID: 2018-35416 1/8/2018 6:27:15 AM

   

DOWNLOAD PDF

 

Job Description

On-site Customer Support

* Sets up administrator and service accounts.
* Provides advice and training to end-users.
* Maintains current knowledge of relevant technologie
* Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
* Provides end-user software troubleshooting and support.
* Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
* Provides troubleshooting and support.
* Participates in the administration of e-mail systems.
* Provides phone and help-desk support for local and off-site users.
* Maintains current knowledge of relevant technologies as assigned.
Education

Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Qualifications

3-5 years of directly related experience supporting help desk operations.

Required Skills:

* Active Directory account management
* DFS\DFSR knowledge
* Windows 7 troubleshooting and OS deployment
* Application troubleshooting- Outlook; Word; Excel; Java; IE etc

As part of your role/function on the program; you will be granted privileged user access. Privileged Users are subject to greater scrutiny as a direct result of the significant responsibilities placed upon them. Please be aware that because of these critical duties; you will be subject to additional IT system monitoring; and supervisory evaluation to ensure continuous adherence to Privileged User processes and procedures. Privileged Users are subject to a zero tolerance policy for security violations.

Must possess appropriate current DoD Information Assurance (IA) Certification to be considered for employment; either CompTIA Security+ CE OR CCNA-Security. CompTIA Security+ CE is the preferred certification. In addition must attain the required DoD 8570 Computing Environment (CE) Certification prior to Hire Date.

Because of the sensitive nature of the work being done for this government client, all candidates must hold a TS/SCI with Polygraph.

#ISDCJ

#DPOST

#ZRpost

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Security:Top Secret/SCI with Polygraph

Location: Aurora, CO - Colorado


APPLY TO THIS JOB