Lead Technician, Help Desk

General Dynamics Information Technology Pearl Harbor, Hawaii 96860
JOB ID: 2017-34036 1/12/2018 4:48:54 AM

   

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Job Description

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.

2. Installs, configures, and upgrades computer hardware and software.

3. Provides end-user software troubleshooting and support.

4. Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.

5. Provides troubleshooting and support.

6. Participates in the administration of e-mail systems.

7. Provides phone and help-desk support for local and off-site users.

8. Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities

9. Maintains current knowledge of relevant technologies as assigned.

10. Participates in special projects as required.

Duties include repairing computers, printers, digital senders, etc. Performing STIGs & IAVA implementation for these devices, perform imaging of systems, CERP replacement, etc. Ability to interact with customers on a daily basis providing guidance and procedures concerning account requests, e-mail, home directories, file access/storage, local procedures, etc. as required to ensure mission success. Candidate will also perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.

Education

Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Qualifications

5-8 years of directly related experience supporting help desk operations.

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Must have a current Security+ ce Certification and the Computing Environment Certification Microsoft Server 2012, or Microsoft Certified

Technology Specialist (MCTS).

Will accept Microsoft Installing and Configuring Windows 10 certification (Exam 70-697) to start, but candidate will be required to obtain Microsoft Server 2012 within the first 90 days.

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Security:Top Secret/SCI

Location: Pearl Harbor, HI - Hawaii


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