Project Manager, Customer Engagement

General Dynamics Information Technology Linthicum, Maryland 21090
JOB ID: 2018-35777 1/12/2018 4:51:02 AM




Job Description

Provides technical, administrative, and operational leadership to assigned projects and tasks.

This position is located at the Defense Cyber Crime Center (DC3) in Linthicum, MD. The incumbent will be assigned to the Mission Support Division, Customer Engagement (CE) Branch of the Defense Industrial Base (DIB) Collaborative Information Sharing Environment (DCISE). CE is the operational entry point for DIB Partners and USG Stakeholders. This branch is responsible for all external customer support, including DIB Partner Onboarding, DIBNet Management and outreach services to promote DIB participation, and communication and collaboration in the DIB CS Program. Candidate will be responsible for managing DCISE outreach projects, efforts and initiatives and will serve as liaison among a variety of government agencies and private industry. This position requires flexibility, creativity, problem solving skills, the ability to multi-task and prioritize, and work independently and as part of a team.


* Primary POC for DIB Partner Outreach
* Develop and coordinate communication and outreach initiatives to improve industry participation
* Develop and implement outreach and communication events, campaigns, strategies and informational materials to promote DIB CS programs, products and services via a combination of personal contacts, brochures, mass mailings, public presentations, special events, web interface, press releases, newsletter articles and fact sheets
* Manage small-scale service development projects
* Research, collect and analyze data to identify trends and patterns to improve communications strategies, methods, procedures and reports
* Manage web-based and standard teleconferences
* Ensure all developed material is in compliance with established policies and standards

Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments. May supervise others.


1. Bachelors Degree in a related business or technical discipline, or the equivalent combination of education, technical training, or work/military experience.

2. Professional certification (PMP) preferred.

Suggested Qualifications: 18-22 years of professional experience without a degree; or 10-14 years of professional experience with a Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education; or 8-12 years of professional experience with a related Masters degree; or 4 years of professional experience required with a related PhD or JD; Considered an emerging authority / authority in discipline. Consideration should always be given for the level of specific domain expertise.


10-12 years of related experience, including supervisory experience.

Required Skills:

* Experience engaging/interacting/collaborating at all levels of an organization
* Experience with and basic fluency in cyber security operations or information technology, security, or assurance
* 5+ years experience in customer service
* Ability to develop clear written content for technical and/or non-technical audiences; to speak clearly and in an organized fashion and tailor communications to the audience
* Ability to learn quickly with a demonstrated track record of meeting deadlines
* Experience working with a large, diverse customer portfolio
* Meticulous attention to detail, organizational, and time management skills
* Proficient with MS Office Suite

Desired Skills:

* Experience with MS Project, Visio, SharePoint, Publisher
* Experience with Defense Collaboration Services and/or web conferencing services
* Experience working through process improvement models (CMMI, Six Sigma)

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.


Location: Linthicum, MD - Maryland