Project Manager Journeyman

General Dynamics Information Technology Linthicum, Maryland 21090
JOB ID: 2018-37069 2/9/2018 7:32:25 AM




Job Description

Provides technical, administrative, and operational leadership to assigned project or tasks.

At this level, the position is typically responsible for managing multiple tasks or a single large project and supervising up to 25 employees ' both exempt and non-exempt and may include one or more subordinate supervisors. Technical difficulty/complexity of assigned tasks/projects may also affect level selection.

This position is located at the Defense Cyber Crime Center (DC3) in Linthicum, MD. The position will be with the Analytics Division of the Defense Industrial Base (DIB) Collaborative Information Sharing Environment (DCISE). The Workflow Manager will: assign and track production; work directly with analysts, as well as government and contract leadership, to ensure standards are met or exceeded; provide status updates of work performed. The ability to learn our processes is vital, but equally important is the drive to improve. This successful candidate will work well under shifting demands and tight deadlines as an integral member of the production team.


* Process incoming incident information in accordance with DCISE procedures
* Assign tickets based on analyst workload
* Maintain continuous oversight of work in progress to ensure timely completion
* Maintain constant communication with analysts regarding day-to-day workload for ticket assignments
* Identify ticket(s) similar in nature and the best plan of action for ticket assignment
* Ensure ticket owners are entering appropriate information in tickets based on Standard Operating Procedures (SOPs)
* Develop a thorough understanding of the current DCISE processes, identify patterns and trends, and provide workflow process improvement recommendations
* Provide DCISE leadership with production data and metric reports
* Other related duties as assigned

Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems.

Contributes to deliverables and performance metrics where applicable.


1. Bachelors Degree in a related business or technical discipline, or the equivalent combination of education, technical training, or work/military experience.

2. Professional certification (PMP) preferred.

Suggested Qualifications: 13 years of professional experience without a degree; or 5 years of professional experience with a Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education; or 3 years of professional experience with a related Masters degree; or no experience required with a related PhD or JD. Consideration should always be given for the level of specific domain expertise.


8-10 years of related experience, including supervisory experience.

Required Skills:

* Experience using a workflow ticket or issue tracking system
* Experience tracking metrics and creating/generating reports
* Ability to learn quickly with a demonstrated track record of meeting deadlines
* Strong interpersonal and problem solving skills
* Meticulous attention to detail, organizational, and time management skills
* Experience engaging/interacting/collaborating at all levels of an organization
* Proficient with Microsoft Office Suite

Desired Skills:

* Experience with Atlassian JIRA
* Basic understanding of, or a desire to learn, cyber security operations
* Experience working through process improvement models (CMMI, Six Sigma, etc)
Experience working with contractual service level agreements

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.


Location: Linthicum, MD - Maryland