Field Service Technician – Ft Sam Houston, TX – TS/SCI

General Dynamics Information Technology Fort Sam Houston, Texas 78234
JOB ID: 2017-34809 2/12/2018 7:45:20 AM




Job Description

Contract: Army G2 ARIES

Position: Lead Technician, Systems – Field Service Technician (L2)

Location: Ft Sam Houston, TX

General Summary:

GDIT is seeking candidates to support the US Army G2. Under the Army Intelligence Information Technology Environment Support (ARIES) task order, the G2 supports numerous Army organizations providing mission critical intelligence tailored to the needs of Army senior leaders throughout the globe. The ability of these organizations to provide this needed intelligence is dependent on the availability and successful operation of their Information Technology (IT). The ARIES contract provides IT repair, maintenance, operations, logistics, engineering and cybersecurity services to ensure secure, reliable, and uninterrupted availability of the organization’s IT systems.

Principal Duties and Responsibilities:

Field Service Technician will:

1. Provide Tier 1 and 2 support at remote field and garrison sites
2. Perform server and desktop installation, basic cabling
3. Perform systems administration of desktop and server systems connected to local and wide area networks
4. Provide desktop system management involving account monitoring, security, operating system (OS) installation, and other local area system administration related functions
5. Be capable of running an entire remote site by themselves with demanding customers in austere or garrison locations
6. Maintain and load cryptographic device and keys
7. Perform troubleshooting, maintenance, and repair on many types of hardware and software
8. Provide advice and training to end users
9. Troubleshoot, maintain integrity of and configure network components along with implementing operating systems enhancements to improve reliability and performance
10. Set up administrator and service accounts and maintain system documentation

Desirable Skills / Experience:

1. Knowledge of the principles, methods, and techniques used in network administration and support
2. Knowledge of related hardware and software


1. DoD 8570.01-M IAT Level II Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract
2. Required Security Environment Certification: CompTIA Security+ CE or equivalent
3. Desired Computing Environment certification: MCSA Windows Server 2012, Solaris 10, Linux+, VCP5, etc.

Security Clearance:

TS/SCI required

Additional Qualifications:

1. Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract
2. Position may require lifting of objects (i.e. IT hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity
3. Applicants must be able to deploy to potential hazardous duty locations due to mission requirements. Candidates must be able to maintain compliance with the standards of fitness requirements at all times throughout the period of performance of the task order

High School Diploma/GED with 8 years of related experience, Associate’s Degree with 6 years of experience, or Bachelor’s Degree with 4 years of experience


5-8 years of directly related experience supporting information systems operations

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.


Security:Top Secret/SCI

Location: Fort Sam Houston, TX - Texas