Lead Technician, Systems w/Polygraph

General Dynamics Information Technology McLean, Virginia 20598
JOB ID: 2018-39917 4/16/2018 7:43:20 AM

   

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Job Description

Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.

Service Desk - McLean - 8am-4:30pm (M-F)

This is a service desk position, not close support
Customer service experience in IT Service Desk environment
Knowledge/use of admin tools/admin console
Ability to remotely troubleshoot customer issues via phone/remote desktop support sessions
Knowledge of customer product base (software/hardware) helpful, but not required

1. Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.

2. Installs and configures applications software and related hardware (such as desktops, servers, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware).

3. Provides software and system troubleshooting and support.

4. Provides technical support and training to end-users.

5. Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities.

6. Maintains current knowledge of relevant technology as assigned.

7. Participates in special projects as required.

Education

Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Qualifications

5-8 years of directly related experience supporting information systems operations.

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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Security:Top Secret/SCI with Polygraph

Location: McLean, VA - Virginia


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